Frequently asked questions

Yes. Bulk IPO result checking, bulk applying, portfolio tracking and the market tools are all included in the Free plan, supported by light ads. The optional Plus and Pro plans remove ads and add extras like higher account limits, cloud backup and Auto IPO Apply — see Plans & pricing.

They unlock different things:

• BOID only — enough to check IPO allotment results for that person.
• Meroshare account (username + password) — additionally lets the app apply to IPOs, load the portfolio, and fetch application reports for that account.

A common surprise: a BOID alone can't apply to IPOs. If you want to apply for a family member, add their full Meroshare login.

BOIDs and Meroshare accounts share one combined limit: currently 50 on Free, 180 on Plus and 360 on Pro. Limits are server-controlled, so they can increase without an app update.

The app is Android-only for now. If your family checks results from an iPhone, get in touch — we have a Telegram-based bulk result checker for iOS users.

No — this is the most common misunderstanding. Google sign-in only identifies you. Backing up your saved accounts and BOIDs to the cloud is a separate, deliberate action (available on Plus and Pro) from the Manage Accounts screen. If you got a new phone and your accounts are missing, they were probably never backed up — contact support and we'll help you check.

Credentials are stored on your device. If you use cloud backup, everything is encrypted before it leaves your phone. If you use Auto IPO Apply, the credentials it needs are envelope-encrypted on our backend and never stored in plaintext. We never share your credentials with anyone — full detail in the Privacy Policy.

With Plus or Pro: back up on the old phone (Manage Accounts → Backup), then sign in with the same Google account on the new phone and restore. The restore screen shows exactly what's in your backup before anything changes. Without a backup, you'll need to re-add accounts manually.

The app has an Erase Everything option that removes your local and cloud-stored data. For anything beyond that, email us from the address you signed in with and we'll handle it — see the Privacy Policy for your rights.

Plans are switched on directly on the Google account you sign in with. Once yours is activated, open the app's My Plan page and tap "Refresh Plan Status" — it shows up within seconds. The full activation flow is on the Plans page.

It's a short identifier for your account, shown on the app's Profile page — tap it once to copy. Include it when you contact support or send a payment, so we can find your account instantly.

The app returns to the Free plan. Nothing is deleted — accounts beyond the Free limit stay saved but are locked until you renew or remove some.

On result days the official CDSC servers get hammered, and some responses fail. The app retries automatically and recent versions wait for the secure connection to be genuinely ready instead of using a fixed timer — so first, make sure you're on the latest version from Google Play. If a specific BOID consistently fails, double-check the number.

Meroshare accounts must be renewed yearly with your DP — that's a Meroshare requirement, not an app issue. The app warns you on Home as expiry approaches (yellow inside 30 days, red inside 15) so it doesn't sneak up on you.

Please do! Send what happened (screenshots help a lot) plus your User ID to us on the support page. Bug reports from users drive most fixes in the changelog.